“Engineering and service are the two strong points of our Company.”

The role of Bonfanti is not only setting up and testing installations, but also assuring the quality of services. ["Installations like ours are strategic for the operation of entire plants and generally they require little care. But we know that machine failures may cause great inconveniences to users so we have created a special division specifically to perform scheduled maintenance services in order to prevent emergency situations. Therefore, during the implementation of a new installation, we really enter into partnership with the purchaser, by assuring him an assistance service that will be extended and renewed in the time… ]"

Bonfanti has defined a collaboration program with other companies, based on information, formation, assistance and operating methods. Constant searching for instruments suitable for improving the efficacy of services goes along with the application of market-sensitive operating methods.
Primary objectives of our customer service program are the following:

• Quick and correct problem recovery.

• More and more user-oriented services.

• Teamwork in defining estimates.

The assistance service is composed as follows: 
N. 04 phone operators specifically designated to answer calls and inform competent operators accordingly N. 22 customer engineers (mechanics, electricians, system engineers) 
N. 11 motor vehicles equipped with proper tools and safety equipment 
N. 03 motor vehicles equipped with basket for upper-level activities.

The above-mentioned highly qualified staff is constantly trained to operate all kinds of cranes.